Frequently Asked Questions

Question 1

What commodities does US Oil & Natural Resources LLC supply?

Accepted Answer

We supply six core commodity categories: Crude Oil, Refined Petroleum Products, Natural Gas, LPG (Liquefied Petroleum Gas), Petrochemicals, and Natural Resources. Each category encompasses multiple grades and specifications tailored to refinery, industrial, and commercial end-users.

Question 2

What crude oil grades do you offer?

Accepted Answer

Our crude oil portfolio includes light sweet, medium sour, and heavy crude grades sourced from multiple producing regions. Specific API gravity, sulphur content, and origin documentation are provided upon request as part of the product specification sheet.

Question 3

Do you supply refined petroleum products?

Accepted Answer

Yes. Our refined products range includes gasoline (MOGAS), gasoil/diesel (EN590, D2), jet fuel (Jet A-1), fuel oil (IFO 380, VLSFO), and marine bunker fuels. All products are supplied to internationally recognised specifications.

Question 4

What is the minimum order quantity (MOQ)?

Accepted Answer

Minimum order quantities vary by product and delivery term. As a general guide, bulk crude and refined product transactions typically start from 25,000 metric tonnes per cargo. LPG and petrochemical orders may have lower thresholds. Your account manager will confirm the applicable MOQ during the enquiry stage.

Question 5

Can you provide product quality certificates and documentation?

Accepted Answer

Yes. Standard documentation packages include Certificate of Quality (CoQ), Certificate of Origin (CoO), Bill of Lading (B/L), and SGS or equivalent independent inspection reports. Additional documentation required for specific jurisdictions can be arranged upon request.

Question 6

How do I place an order?

Accepted Answer

All orders are initiated through your dedicated account manager following a formal Letter of Intent (LOI) or Soft Corporate Offer (SCO) exchange. Once terms are agreed, a Sales and Purchase Agreement (SPA) is executed before any cargo is allocated. You can submit an initial enquiry via our Contact page or directly through your client portal.

Question 7

How is pricing determined?

Accepted Answer

Pricing is typically benchmarked against published indices such as Platts, Argus, or NYMEX/ICE futures, with a fixed or floating differential agreed at the time of contract. Spot market prices are updated regularly and visible on our Spot Availability page for registered clients.

Question 8

What payment terms do you accept?

Accepted Answer

Standard payment instruments include irrevocable Letters of Credit (LC) at sight, Documentary Collections (D/P), and bank-to-bank wire transfers for established counterparties. Payment terms are agreed contractually and vary depending on the transaction size, product, and counterparty credit profile.

Question 9

Are prices on the website binding?

Accepted Answer

Prices and availability shown on the Spot Market page are indicative only and subject to change without notice. They do not constitute a binding commercial offer. All pricing is confirmed in writing through a formal contract or term sheet signed by both parties.

Question 10

What delivery terms (Incoterms) do you trade on?

Accepted Answer

We trade on all major Incoterms 2020 including FOB (Free on Board), CIF (Cost, Insurance & Freight), CFR (Cost & Freight), DES (Delivered Ex-Ship), and DAP (Delivered at Place). The applicable Incoterm is agreed at the contract stage and reflected in all shipping documentation.

Question 11

What does FOB mean in the context of your transactions?

Accepted Answer

Under FOB terms, the seller (US Oil & Natural Resources LLC) is responsible for delivering the cargo on board the nominated vessel at the agreed loading port. Risk and cost transfer to the buyer once the cargo passes the ship's rail. The buyer is responsible for freight, insurance, and all costs from that point.

Question 12

Which loading and discharge ports do you operate from?

Accepted Answer

Our primary loading hubs include Fujairah (UAE), Houston (USA), Rotterdam (Netherlands), and Singapore. We can also arrange loadings from other major terminals depending on product availability and vessel scheduling. Discharge ports are buyer-nominated subject to vessel compatibility.

Question 13

What is a laycan?

Accepted Answer

A laycan (laydays/cancelling date) is the agreed window during which the nominated vessel must arrive at the loading port to commence loading operations. If the vessel arrives before the laycan opens, the seller is not obliged to commence loading. If the vessel has not arrived by the cancelling date, the buyer may have the right to cancel the contract.

Question 14

What is the Spot Market page?

Accepted Answer

The Spot Availability page displays our current spot cargo offerings across four key trading hubs: Fujairah, Houston, Rotterdam, and Singapore. Listings show product, grade, available quantity, laycan window, delivery term, and status. The page is updated regularly to reflect current availability.

Question 15

How do I enquire about a specific spot listing?

Accepted Answer

To enquire about a spot listing, contact your account manager directly or use the Contact page referencing the specific product, zone, and laycan shown in the listing. Registered clients can also raise an enquiry directly through the client portal.

Question 16

How quickly do spot listings change?

Accepted Answer

Spot availability can change rapidly depending on vessel scheduling, market conditions, and prior allocation. We recommend contacting us promptly when a listing matches your requirements. Listings marked as 'Available' are current at the time of display but are not reserved until a formal agreement is in place.

Question 17

How do I register for a client account?

Accepted Answer

You can self-register at usnaturaloillcc.com/register. After completing the registration form, you will receive a verification email to confirm your address. Once verified, your account will be active and your account manager will be in touch to complete onboarding.

Question 18

I have not received my verification email. What should I do?

Accepted Answer

Please check your spam or junk folder first, as automated emails can occasionally be filtered. If the email is not there, visit the verification page and use the 'Resend verification email' option. If you continue to experience issues, contact us at legal@usnaturaloillcc.com or call +1 (512) 650 7705.

Question 19

Can I register without an invitation?

Accepted Answer

Yes. Self-registration is open to all prospective clients. However, full portal access — including order visibility and spot market enquiries — is activated by your account manager once your onboarding is complete.

Question 20

How do I reset my password?

Accepted Answer

On the login page, click 'Forgot password' and enter your registered email address. You will receive a password reset link valid for one hour. If you do not receive the email, check your spam folder or contact us at legal@usnaturaloillcc.com.

Question 21

What can I do in the client portal?

Accepted Answer

The client portal gives you a real-time view of your active and historical orders, including status tracking across a five-stage pipeline: Order Placed, Documentation, Customs Clearance, In Transit, and Delivered. You can also view order documents, download shipping paperwork, and follow the timeline of each transaction.

Question 22

Why does my portal show no orders?

Accepted Answer

Orders are created and managed by your account manager on your behalf. If your portal shows no orders and you have a pending transaction, please contact us at legal@usnaturaloillcc.com or call +1 (512) 650 7705 and we will ensure your order is linked to your account.

Question 23

Can I upload documents through the portal?

Accepted Answer

Document upload functionality for clients is on our development roadmap. Currently, documents are managed by your account manager and made available for download through the portal. To submit documents, please send them directly to legal@usnaturaloillcc.com referencing your order number.

Question 24

Who do I contact if I have a question about my order?

Accepted Answer

For all order-related enquiries, contact your dedicated account manager directly. You can also reach our legal and operations team at legal@usnaturaloillcc.com or by telephone at +1 (512) 650 7705 during business hours.

Frequently Asked Questions

Commodities

Ordering & Pricing

Delivery Terms

Spot Market

Account & Registration

Client Portal

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